Killarney, Republic of Ireland
GolfClubSubs helps Golf Clubs of all sizes, across the UK and Europe with their membership payments everyday.
The customer support has been excellent with new reports, system updates, and training being provided on demand
Andy Kenny, CEO of Synergy Golf (Management company operating Killarney Golf Club)
Club Overview
Killarney Golf and Fishing Club is one of the UK & Ireland's leading golf resorts offering guests 45 glorious championship golf holes designed by 3 of the world's most renowned golf architects. Its location in the heart of South West Ireland's stunning countryside, the course is an oasis of tranquillity featuring numerous lakes and maybe one of the most beautiful places in the world to play golf.
The club boasts 2 Championship length courses and a 9 hole and hosted the Irish open 6 times (4 Mens Irish Opens and 2 Ladies Irish Opens) since being founded in 1893.
Killarney Golf & Fishing club began using GolfClubSubs to manage all of their membership renewals and payments in 2019.
Issues Faced By The Club:
The club had not updated their membership management systems for a number of years.
It was using numerous platforms to assist its members but these systems were all different and not linked to a centralised system, meaning they all contained different information.
The club relied on an old paper based direct debit module or people simply visiting the club to pay their annual subscriptions in-person.
The level of administration time spent renewing members was a burden due to having to maintain multiple systems, spreadsheets and sending out and receiving paper forms.
The Solution
The GolfClubSubs system was implemented at the end of 2020 and led to a digital transformation of the club.
The ‘time to pay’ KPI was dramatically reduced from months to days and the number of members paying by monthly installment was halved, leading to a much better cash position for the club at the start of the year.
Members that were slow to renew were surfaced immediately and automatically reminded to make payment leading to a greatly increased speed of sign-up and a more detailed oversight of who needed to be chased.
The number of members that owed the club money was also controlled and reduced by the GolfClubSubs system.
Members were automatically pushed into the handicapping system and tee-sheet leading to a greatly reduced admin workload and removal of the need to manually cross match databases.
Testimonial
With GolfClubSubs, we have introduced a modern and efficient membership system that allows for professional management of the club’s membership . We have a real-time comprehensive overview of the health of our membership numbers, demographics, and finances.
We can easily see the real-time key performance data on our GolfClubSubs dashboard, it is neatly graphed and itemised by category which means we are able to report on this data at our regular committee meetings. This allows the club the opportunity to make decisions based on its factual membership trends.
The customer support has been excellent with new reports, system updates, and training being provided on demand. Overall, the team at Killarney and the team at GolfClubSubs have partnered really well, together we have modernised the club’s membership management for many years to come.
Andy Kenny, CEO Synergy Golf (Management company operating Killarney Golf & Fishing Club)
Killarney Golf & Fishing Club
Killarney, Republic of Ireland
1700
Aug 2020
Core Membership
Based on reviews on Capterra
For clubs that just want help with instalment payments.
For clubs that want a full membership management and finance system.
For clubs that want the full membership management suite in Smart Membership + Smart Instalments.
With the complexity and breadth of requirements, St Andrews Links required a solution that could be customised and extended around their unique requirements. GolfClubSubs’ Smart Membership platform and systems integration expertise, in collaboration with St Andrews Links Trust, Fore Group and Lightspeed, provided the ideal fit to address these unique needs.
The online bulk renewal feature allows staff to concentrate on higher value tasks.
"With GolfClubSubs, we have been able to modernise one of the most complex golf course access operations in the world, helping to streamline the administrative process associated with managing thousands of Ticket Holders across multiple courses and facilities."
Elaine Wilson
Reservations Manager at St Andrews Links Trust
With GolfClubSubs, advanced reporting is at your fingertips.
Our user-friendly dashboard offers a comprehensive real-time overview of membership payments, empowering you to make informed decisions. Dive into detailed reports, track payment trends, monitor membership growth, and analyze revenue patterns all in one place.
The dashboard's intuitive design makes data analysis effortless, allowing you to focus on what truly matters - growing your golf club and enhancing member experience.
Embrace the power of data with GolfClubSubs.
“The customer support has been excellent with new reports, system updates, and training being provided on demand. Overall, the team at Killarney and the team at GolfClubSubs have partnered really well, together we have modernised the club’s membership management for many years to come.”
Andy Kenny
CEO of MyGolfGroup & Synergy, Ireland
(Killarney Golf & Fishing Club)
GolfClubSubs has been working with clubs across Europe since 2018. Our Smart instalment module makes it easy to collect instalment payments of any volume each month.
Streamline your workflow by utilizing the bulk renewal process, both during collection and in your monthly reporting.
“Pennard switched to GolfClubSubs in March 2019 to manage our members’ instalment payments. The set-up process was simple and well managed. We are extremely pleased with how effective the system is.”
Rhys Morgan
Club Manager at Pennard Golf Club, Wales
At GolfClubSubs, we're dedicated to improving your club's financial efficiency while enhancing the member experience. Our seamless, easy-to-use payment solutions have earned the trust of golf clubs across the UK and Ireland. Join us and transform your membership management today.
CEO & Lead Developer
"I created GolfClubSubs for 2 reasons. Firstly, as a keen golfer and software developer it frustrated me that my own golf club was still sending out paper renewal letters in the post, meaning I had to drive up to the club to make my annual subs payment when everything else I could handle on my phone.
The second reason was closer to home as my club didn't offer an affordable way for me to spread the cost over the year, which became a priority when my second child came into the picture! They said it would be too much admin, so I decided to solve the admin headache both for my club and for myself as the member / user.
Each day as a developer is about solving problems and building something that wasn't there before. I have loved seeing the direct impact of our work and helping golf clubs across the UK & Ireland develop and grow their membership base."
My LinkedIn Profile
Sales & Account Manager
My golf journey has been interesting to say the least, with most of it documented on my YouTube channel. I have shot a 58 on a simulator and remain at the time of writing this The Open champion for 2022 yet I have never broken 80 outdoors, much to the amusement of those around me! I freely admit to being a golf addict and as a right handed golfer who currently putts left handed with a broomstick putter I am certainly not your typical golfer.
Opening up access to the game of golf is something I have always been passionate about and to combine my experience from 18+ years of IT sales and account management with my passion for golf is a very natural, and exciting step for me. I will continually strive to understand your needs and to be relied upon to look after your best interest at all times."
My LinkedIn Profile
HR & Legal
"I'm more of a beginner golfer and looking forward to getting into it more. Having grown up in a golfing family I can see how much a club means to the members and I love being part of making that member - club relationship work for our clients.
My role in HR and Legal involves making our workplace as productive and pleasant as possible. It's a great feeling to know I've made a positive impact on someone's day."
My LinkedIn Profile
